1. Help Centre
  2. Returns, refunds, and feedback

What should I do if I have a complaint?

What to do if you'd like to make a complaint about service or standards at Moto.

We take the satisfaction of our customers very seriously, so there are a number of steps you can take if you feel we've fallen short of the standards you expect from us.

If you are facing an urgent issue on-site, please contact the Site Manager as soon as possible. 
The mobile number for every manager is listed at https://moto-way.com/locations/ and calls are taken 24 hours a day.


If you would like to make a more formal complaint, please complete this form and our customer services team will pick this up as soon as possible: